All products are shipped a brown box with absolutely no indication as to the contents. All goods that are dispatched are sent by a recorded insured service. Due to the current pandemic goods are normally photographed by the delivery courier and will only be left in a safe place if instructed to.
Royal Mail / Parcel Force. If you are not in when the parcel arrives they will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us. Delivery takes 2/4 days again this is not guaranteed due to the volume.
Return or exchange an item – our 100% money back guarantee If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
Please note: Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.